Survey prompts Tasmania Legal Aid to make improvements on family dispute resolution

The organisation listed client satisfaction survey results in its most recent annual report which showed 80 per cent of those surveyed felt staff had listened and 74 per cent felt the advice provided was helpful.

Sixty-six per cent said they believed the service provided had met their expectations.

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Outgoing director Vincenzo Caltabiano said the survey resulted in feedback for areas of improvement, particularly regarding family violence and dispute resolution services.

"This feedback has informed the review of our Family Dispute Resolution Service, which is working with our new Family Violence Reform Group, made up of seven family violence victim-survivors, to provide a more client-focused service," he said.

Almost 32,500 clients called the service last financial year and 2690 clients engaged in a webchat.

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More than 12,000 clients received ongoing legal assistance, of which one-third of them lived with a disability.

Regarding family dispute resolution, there were 350 conferences held and 93 per cent of these were settled.

There were 31 court-ordered mediations and 27 mediations concerning property.

There were 1727 people assisted through the Family Advocacy and Support Service and 153 Independent Children's Lawyer appointments.

There were 62 National Disability and Insurance Scheme participants that sought assistance from legal aid in 2021-22.

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