Consumer Affairs and Fair Trading director Mark Cocker issued a release yesterday urging Stones fans to keep their tickets and await the imminent release of new dates from tour promoter Frontier.

"They have also stated that any ticket holder who cannot attend the rescheduled concerts will be able to obtain a full refund by contacting the ticketing agency," he said.

Mr Cocker said consumer agencies were asking airlines and hotels to be sympathetic and "show flexibility to customers who need to alter their travel arrangements as a result of the concerts being postponed".

However, Mr Cocker conceded there were no guarantees these service providers would give the ticket holders special treatment.

A Jetstar spokesman said concert-goers with flights booked on Jetstar would be provided with a Jetstar voucher equivalent to the value of their fare to be used to rebook travel at a future date, and affected passengers are asked to phone the call centre for the voucher to be issued.

A Qantas spokeswoman said at this stage, the airline had not issued a fare waiver as a result of the tour postponement.

"Customers who wish to make changes to their travel arrangements are encouraged to do so ahead of their day of travel by visiting qantas.com or calling Qantas to discuss their options, which may include holding their ticket in credit," she said.

Virgin Australia is encouraging customers to check their fare rules and to speak to their travel insurance provider.

•Consumers seeking advice can contact Consumer Affairs and Fair Trading on 1300 654 499.

The promoter will also post updates and can be contacted via their website, www.frontiertouring.com/ rollingstones