A Kings Meadows resident is facing up to two months without phone or internet due to a fault in the National Broadband Network not being repaired quickly.
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Justin Atkins lost phone and internet to his home on December 9, and logged a fault with his NBN service provider Dodo, who in turn logged it with the NBN.
NBN Co spokeswoman Ebony Aitken said the company was attempting to bring the repair date forward and apologised for Mr Atkins’ inconvenience.
A technician attended Mr Atkins’ home in early December, and said the problem was with the cable running between the footpath and Mr Atkins’ house, a half-hour job to repair.
“We logged the fault through our provider and had a technician out on December 12,” Mr Atkins said.
“It set us back about $400 because we lost a day of work to stay home [for the technician].”
Mr Atkins said he estimated he and his partner had paid more than a thousand dollars in mobile phone data to compensate for the lost internet.
However, NBN informed Mr Atkins the problem would not be addressed until late January, leaving Mr Atkins without phone or internet for the interim.
“We’ve had no phone and no internet for over three weeks and NBN is advising it’s not going to be repaired for a further month,” he said.
Ms Aitken confirmed the technician identified a damaged fibre cable that was impacting Mr Atkins’ home access to the phone and internet.
“We apologise for the inconvenience Mr Atkins has experienced,” she said.
“Unfortunately following a technician’s visit in December we identified a damaged fibre cable which is impacting his service.”
In August an 83-year-old Invermay resident also had a four-month battle to resolve landline issues with the NBN connection issues, as her home internet box being damaged before she moved in.
The problem was eventually resolved and her connection restored.
While Mr Atkins’ issue remains unresolved, Ms Aitken confirmed Tasmania’s 113 NBN micro-nodes, boosting signal to regional properties, had all been turned on successfully.
In August only three micro-nodes had been connected and the deadline for connecting the remainder had been pushed back to December.
“All micronodes in Tasmania that were constructed prior to May 2017 have now been activated,” Ms Aitken said.
“In fact, the program of activating the deployed micro-nodes in the network nationally, is now complete.”
