A total of 230 people responded to The Examiner’s online survey and, of that, about 60 per cent had “had issues” with their NBN connections in Tasmania.

When questioned at a Senate Estimates hearing last week NBN Co chief executive Bill Morrow acknowledge there were too many people calling with issues and the company was working hard to address them.

“Across all of our technologies we average 21 faults for every 10,000 active premises,” Mr Morrow said.

“We also listen to what people on the NBN tell us.

“We survey many thousands of people every month to get a clear picture of where we need to work harder and across all of our technologies more than 85 per cent of the end users say that their experience on the NBN meets or exceeds their expectations.”

Mr Morrow said NBN Co wanted to focus on the 15 per cent that we not happy.

“We want to understand their issues and we want to fix them regardless of where that fault lies,” he said.

“We have made a lot of progress and we want everyone to have a great experience on the NBN and we want Australians to be proud of this investment.”

Three-quarters of respondents to The Examiner’s survey believed more education about the NBN was needed, and the NBN Co believe the same having recently rolled out a new education campaign to help people understand how the service works.

Ninety per cent of people said they understood the difference between an internet service provider and NBN Co but only 46 per cent of respondents said they thought their internet was faster since being connected to the NBN.

On Thursday NBN Co also announced a new price structure to encourage retailers to buy more capacity by making it cheaper per unit if they buy more capacity. The company said it hoped this saving would be passed onto the retailers customers.