Long lines at Service Tasmania in Launceston are set to become a thing of the past with state government set to introduce a new $4.3 million website that will allow users to log-in and check personal profiles.
It was stressed during the Legislative Council budget estimates that bricks and mortar Service Tasmania shopfronts will not close.
Instead, Service Tasmania director Noelene Kelly said the new digital portal will provide a "deeper level of service" to customers, that would eventually allow online proof of identification.
"Over the next 12 months we will be working towards creating a digital platform for customers to have a better experience through digital transactions ... into the future we will be looking at delivering a foundation of tools through the web portal," she said.
"You [will be able to] log on and see when your registration is due, and when your licence is due, and so on. Ultimately, we will be looking at systems so we can prove your identity online."
Ms Kelly said the website will also have a "Life Events" feature, where people could more easily register births and deaths.
She said the digital platform would free up time at Service Tasmania shopfronts for complex matters.
Mr Gutwein said similar websites in New South Wales simplified government services.
"It's a real concern that we haven't taken a significant step forward in a state that has dislocated communities, as we do, to enable broader platforms to be used more regularly and easily," he said.
"I would expect that we will see additional investment required as we move forward."
