McCain Foods Smithton plant manager Gordon Gillies has reassured suppliers that the pay dispute, which has shut the plant, won't affect the commitments they have in place.
Mr Gillies said he was not concerned about the impact a continuation of the lockdown would have on production.
"We're not concerned about the supply to customers or the plant," he said.
"We're a flexible business at the end of the day and we will continue to supply our customers.
"We have other factories in the ANZ [Australia New Zealand] region and I have no doubt that we will be able to supply product to our customers."
Mr Gillies said while he wouldn't speculate about the potential outcomes from Wednesday's meeting with the Fair Work Commission, he hoped an outcome would be able to be reached as soon as possible.
"Hopefully we can work on a quick resolution with the commissioner," he said.
"We'll obviously want a resolution as quickly as possible as it's hurting the livelihoods of everyone that rely on McCains, particularly those in the North West."
Mr Gillies had a clear message for the Australian Manufacturing Workers Union, which is fighting for the pay rise on behalf of the workers.
"For me, I want to be really clear," he said.
"We have a great offer on the table.
"We can't understand why that isn't enough for the union.
"My message to them is, read the room, we are in the middle of a pandemic, and there is a good offer on the table."
Mr Gillies said he was proud to have kept all its staff on during the pandemic.
My message to them is, read the room, we are in the middle of a pandemic, and there is a good offer on the table.Gordon Gillies, McCain Foods Smithton plant manager