When deceased paramedic Damian Crump first started at Ambulance Tasmania he was "very naive, very innocent" and "just wanted to please", says his former colleague and friend.
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The woman said Mr Crump was a generous and kind person who was managing his mental illness the best he could, who wanted to be at work and offer his skills and help the community.
"The Damian I know, when he started, he would never have stolen a Band-aid from the place."
On day seven of the inquest into Mr Crump's death, which is also looking at several systemic issues within Ambulance Tasmania, details have emerged from paramedic and Ambulance Tasmania witnesses about managerial and human resource issues within the organisation.
One witness, with a managerial role, said the human resource systems in place around 2016, specifically in relation to complaint processes and staff disciplinary procedures, were failing.
She said if issues arose within a staffing context, it was difficult to escalate those issues to higher-level management and no set process existed.
She added that current systems had seen no improvement.
"As managers change, systems change, and because there was not a very robust HR system, particularly with how we maintained records on people, it was discombobulated at best," she said.
The woman said current human resource systems had become centralised within the health department, and were not able to deal with the nuances and specialised issues that arose within an Ambulance Tasmania context.
"My personal view is that it is not suitable for what it is supposed to be doing, it should be supporting AT staff," she said.
"I don't think it has improved, it has either stayed where it was or [gotten worse]."
The woman, in a previous research project that was raised in evidence, suggested that organisations like Ambulance Tasmania need a highly, specially trained psychologist within the organisation to routinely assess the welfare of paramedics.
This person would conduct baseline welfare checks in set timeframes to check on the health of paramedics.
The woman said if something like this was implemented for Damian it may have assisted his mental health.
The identity of some witnesses has been suppressed by the Coroner.