The head of the state's largest aged care provider has strongly denied it's compromising care by cutting staff and services, labelling the claims as "union mischief making".
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The Health and Community Services Union has accused Southern Cross Care Tasmania of altering shifts, cutting hours in key areas and making other positions redundant across its Northern residential care facilities.
Assistant state secretary Robbie Moore said cuts to services such as diversional therapies meant staff were unable to provide residents with the quality of care they deserved.
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"Members obviously work and know the residents well, and they are just really concerned by the impacts of these cuts," he said.
"To be reducing those hours is really impacting on the lives of the people they are looking after.
"They are really concerned with that and the fact that Southern Cross don't seem to listen and just keeping cutting hours."
SCC operates nine aged care facilities across the state. This includes Glenara Lakes at Youngtown, which was examined during last year's Aged Care Royal Commission.
Mr Moore said HACSU understood cuts were being made to services at Glenara Lakes and Mount Esk at St Leonards, with staff to be increasingly shared across both facilities.
However, Southern Cross Care chief executive Robyn Boyd has strongly disputed HACSU's claims.
Mrs Boyd, who came into the position in March this year, said SCC was continuing to work very closely with the Aged Care Quality and Safety Commission.
"The Glenara Lakes facility actually has better then industry standards care services and operates 24-hour nursing, seven days a week," she said.
"It has a seven residents to one carer ratio, which is better then industry standards. The norms are usually 10 to 11. I come from 15 years' experience in the aged care sector and I have never known such high ratios.
"The Royal Commission was well over a year ago. It was in 2018, December that all approved providers were directed to give information to the Royal Commission.
"So I feel it's living in the past and mischief making on HACSU's part."
SCC employs more than 1100 staff and provides care for about 650 residents statewide.
Ms Boyd said it had continued to increase services as part of its response to COVID-19, adding that any claims they were putting residents at risk were "not accurate".
"Glenara Lakes returned to full compliance some time ago and Yarandoo [Somerset] had its accreditation extended by six months. We were notified of that as recently as yesterday," she said.
"I was there myself only last week at Glenara Lakes and Yarandoo and Ainslie Low Head. The residents were all full of compliments regarding services and quality of care and the kindness of staff.
"I did not experience any of the things HACSU are laying claim to at all. We've maintained our vigilance and resilience around ensuring health and wellbeing and quality of care services."
Mr Moore said HACSU had lodged an urgent dispute with SCC and would be meeting with members.