Aurora energy have established a $5 million support fund to assist Tasmanian residential and small business customers who have been impacted by the COVID-19 pandemic.
The new measures includes payment plans, freezing debt, bill relief and the waiving of fees and charges.
Coronavirus: All the latest updates on COVID-19 for Tasmania
A COVID-19 Customer Support Program has also been set up to specifically help small businesses and residential customers with their needs through the spread and the recovery from the virus.
It comes on the back of the Social and Economic Support Package announced by the state government on Thursday, including a price increase freeze for 12 months on energy bills and a 100 per cent waiver on small business customers' next bill after 1 April 2020.
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Aurora chief executive Rebecca Kardos said the organisation was committed to supporting its customers and the Tasmanian community during these challenging times.
"These are extraordinary circumstances, but Tasmanians can be assured we're doing and we'll continue to do what we can to help our customers and our community through these tough times," she said.
"We're proud to be Tasmanian and we will work closely with every Aurora customer affected by COVID-19 to support and assist them, with the aim to alleviate some of the stress they may be feeling."
Aurora has also expanded its Community Fund to accept applications for equipment needed to work remotely and other changes required to working arrangements.
In addition, the Digital Capacity Building Grants have been extended to help community groups retool for remote service delivery and working.
For more information on Aurora's COVID-19 support, visit auroraenergy.com.au/covid-19.