Not-for-profit health insurer St.LukesHealth will temporarily close its member-facing customer care centres from Monday.
Chief Executive Paul Lupo said the health and wellbeing of its members, employees and the wider community was the organisation's number one priority.
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"As such we are taking the precautionary short-term measure to help protect our community and close our face-to-face customer care centres, while increasing our capacity to serve our customers through our phone centres as well as online," he said.
"We will be reviewing this decision regularly and we will move to reopen our Customer Care Centres as quickly as possible.
"We will do this as soon as we receive advice that it is socially responsible to reopen this part of our business."
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Despite the changes, Mr Lupo said St.LukesHealth remained open for business through phone centres and other digital channels.
"We encourage our members and the wider community to contact us by phoning 1300 651 988 or by emailing email@example.com," he said.
"If a member needs to claim or make a payment, they can claim online through our online claiming app or visit www.stlukes.com.au for more information.
"Alternatively, we have also installed drop boxes at each customer care centre locations so members who do not use technology still have a way to submit their documentation for processing."