NBN Co has issued an apology to a Launceston CBD businessman after a series of delays left his business without an internet connection for two months, with an extra month predicted before the problem could be solved.
Performance Driving Australia, based in York Street, first requested NBN from Telstra when it was due to open in November. The request was passed on to NBN Co in early December.
But last week, PDA owner Mark Butcher was told he would have to wait until mid-March before he could be connected.
After being contacted by The Examiner, NBN Co promised to visit the business on Tuesday and expected the problem to be rectified.
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"The connection order was received by the NBN on 9 December 2019, and assessments have determined that additional infrastructure must be built," an NBN spokesperson said.
"Field engineers will be onsite on Tuesday 4 February with the aim of getting the business connected in the next few days.
"NBN apologises for the delay in getting this business connected."
PDA relies on a high speed internet connection for customers to access its modern driving simulators, and to compete online.
Mr Butcher said the delays had been affecting his business, which has had to use WiFi hot spotting from mobile phones in the interim.
"All of our gaming stuff is online. We haven't been able to download updates or access certain servers. The speed on hot spot is not good - it might not even let you connect," he said.
"It's been really hard to get clear information from NBN.
"The point is that we're a small lcoal company basically being hampered by a service provider that should be capable of delivering a standard far better than what we're receiving."