A secondary triage service is on track to commence operation in 2020, Ambulance Tasmania has confirmed.
The service will act as an alternative pathway for dealing with triple zero calls and is designed to reduce the number of non-emergent call-outs responded to by paramedics.
It comes in after a 2017 review of clinical and operational services analysing 210,000 ambulance responses found that over 40 per cent of all transported patients were categorised as non-acute.
The report recommended moving to a secondary triage service where a triple zero call centre could direct non-acute patients to other providers, such as those offering primary care.
The government called for tenders for a Clinical Decision Support System to implement the new system in July.
Health Minister Sarah Courtney said the service would assess about 22,000 Triple Zero calls a year, with the potential of diverting up to 16,000 patients to alternate service providers.
An Ambulance Tasmania spokesman said evaluations were being finalised to determine the most appropriate secondary triage clinical decision-making support software, which would be "crucial in ensuring staff are providing the best possible clinical advice to callers".
"A dedicated project manager to roll out secondary triage commenced earlier this year, bringing extensive knowledge and experience of secondary triage services from Ambulance Victoria," the spokesman said.
"Ambulance Tasmania has also established two new clinical positions to help drive the service."
This week leaked consulting report from November 2018 showed Ambulance Tasmania was failing to meet legal obligations around workplace health and safety policies and procedures.
On Friday southern paramedics at the Royal Hobart ceased work in the hospital's ramping area under a directive from health and safety representatives but that notice was withdrawn by Worksafe later that afternoon.
Health Department secretary Kathrine Morgan-Wicks said the safety of staff and patients was the department's top priority but that it understood the pressures paramedics face.
"We understand there can be pressures in times of high demand - and this is why Ambulance Tasmania is implementing measures right now to improve workplace health and safety," she said.
"Ambulance Tasmania has been working with Worksafe Tasmania and our health and safety representatives in good faith to address the issues raised by the southern HSR group."