Members of the St Helens mountain biking community are up in arms over a rival company being granted "exclusive use" of the coast's unopened trials.
However, the Break O'Day Council says no exclusivity was afforded to well-known operators Vertigo MTB to utilise the tracks.
General manager John Brown said with the official opening of the trails two weeks away it was frustrating to be dragged into commentary involving competing shuttle operators, and wanted to "get some facts on the table".
"Late Friday afternoon, after they submitted comprehensive hygiene and safety plans, official access to the bottom section of the Bay of Fires Trail only was given to Vertigo MTB," he said.
Mr Brown said the council always intended to be inclusive.
"There was no exclusivity afforded Vertigo, we were advised early last week by the trail builders World Trail that the Bay of Fires trail would benefit from some tyres on it prior to opening," he said.
"Since then we have been responding to requests to access the trails - we have not been going out actively seeking shuttle operators."
He said the council was also facilitating familiarisation of the network through a series of trail famils for operators and trail ambassadors.
"We look forward to working with other active shuttle operators in this space and hope that all businesses can put their personal differences aside in order to focus on the opportunities at hand."
Further concerns were raised by members of the community about safety risks of riders on the unopened trails and inadequate hygiene bays.
However Mr Brown said any shuttle operators who take customers on the trail needed to adhere to guidelines drafted by the council, which included a safety management plan and a bike hygiene plan.
"If other shuttle operators want to access the trails, all they have to do is get in touch with us and we will send them through the guidelines and assess their application on the same basis as we have others," Mr Brown said.
"As stated this is not an exclusive opportunity but rather a case of [the] council wanting to give the trails the best start and responding to one shuttle operator's request.
The official opening of the trails will take place on November 22.
The following day, the Mountains to the Sea Trail-Fest will take place at St Helens.
For more information about the trails, visit sthelensmtbtrails.com.au.