A Hobart food business has given food delivery app Uber Eats a five-star rating after it announced its expansion to Launceston.
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Ash Cresswell, owner of Kombi Cafe and Smoothie Bar at Battery Point, said having Uber Eats available has been good for the business.
"They [Uber Eats] do take quite a large percentage .. I think it's about 33 per cent. It wouldn't be worth it for us if we were super busy and it was taking away from our main business.
"But as it is it's kind of a nice supplement, it adds a little bit on the side ... as long as I'm not having to employ extra staff it's worth it for us."
Ms Cresswell said unlike other delivery apps her business had used, Uber Eats was more dynamic and allowed for owners to change their availability based on how busy they were with face-to-face customers.
"[With] Uber Eats you can say 'this is ready for pick up now,' they assign you a driver so if you made it too soon, that doesn't matter. It stops food from sitting around which is important," she said.
Chamber chief executive Neil Grose said the announcement was another example of a disruption in the traditional economy and it was another opportunity for businesses going forward.
"It's up to the market to decide whether it's [Uber Eats] a good or bad thing, if it's a good service at the right price ... then it will survive and thrive," he said.
"If it doesn't fill a purpose then the market will do what it always does and it will fail, it's in the hands of the people of Launceston."
Mr Grose said Uber Eats is a symptom of the changing nature in the community where people have less time to wonder out and get food.
"It's easier to jump on a mobile phone app and press a few buttons and in 15 minutes it arrives," he said.
"It's not so much worrying about the change but adapting and embracing the change and seeing where the opportunities are, that's what business does ... business never looks backwards."
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Ms Cresswell did add there are often issues with delivery drivers causing problems on busy days.
"We had one the other day that just didn't deliver the food and turned off their phone so the customer never got their food," she said.
"I've got good friends at a restaurant that use it as well and one night they lost three orders that didn't get delivered to the customer."
Overall, Ms Cresswell supported the expansion of Uber Eats to Launceston, saying it was good for non-traditional takeaway businesses like health food cafes.
"It does help bolster a lot of businesses on quiet nights or if it's raining ... as long as you're not reliant on it for you main business I think it's nice, complementary kind of thing," she said.
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