Excitement is building for the much-anticipated opening of the new Service Tasmania Launceston branch at the C. H. Smith building on Charles Street this Monday, August 5.
Service Tasmania director Noelene Kelly said staff have been keen to move into the building for a long time.
"With a project like this, you can underestimate how much work goes on behind the scenes to have it all come together in the right way," she said.
The new Service Tas office will include up to three concierge staff members who will ask customers what they need help with as soon as they enter the facility.
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Should the customer need counter service, they will take an automated ticket and can wait on couches, rather than in a line, for their number to be called.
"Instead of a queue going out the door, people can sit in comfort and it can be a more pleasant experience for them," Ms Kelly said.
She added that the concierge role will help make sure customers have the correct identification and forms filled out to prevent them from waiting in a cue, only to find they're missing something.
"What we've learnt over the years is we can provide a better service by getting our customers prepared and ready for that counter service ... there's quite a range of services you don't need the counter for," Ms Kelly said.
Ms Kelly said overall, the new Service Tas office provided a more case-by-case approach to the 653 different service areas provided by the government body.