The Benevolent Society offers a helping hand to people during their most trying times - but that doesn't mean the volunteers can't have a little fun.
Bev Catlin and Jennie Procter give their time in various capacities; including sorting through piles of clothing at the Kings Meadows centre.
"Sometimes we'll go out there with some of the clothes on and say 'well, what do you reckon about this?'" Ms Procter laughed.
"You've got to have that fun feeling with them. And show a bit of love."
For Ms Catlin, the best times are when babies and children come in: "it's the granny thing," she said.
"This week I had a little one come in," she said.
"There was a Peppa Pig, you know, a stuffed toy. I took it over and sat on the floor with her and she just cuddled it.
"I said to her, 'you can have that Peppa Pig'. Well, the look on her little face. She got into the car seat and was cuddling this pig - it gives you the best feeling."
For Ms Proctor, volunteering provided a way to be useful after she was diagnosed with Parkinson's disease, and stepped away from her previous office work.
"It's very rewarding, to work on this side of the fence," she said. "It's great; I just love it."
And she's certainly met some interesting characters through her work with the Benelovent Society.
"You get to know the customers - well, I call them customers," she said. "When they come, they remember you."
"There's a guy that comes from the bush. He lives in a shed, and he comes every three months, I think.
"He's always so grateful, and you try and get him to take some more stuff but he'll say 'no, no, somebody else will need it' - I admire that.
"We did get him to take a pair of boots. He had holes in his boots, and we talked him into trying a pair on. He said it was like floating."
The Benevolent Society is one of four charities supported by The Examiner's Winter Relief appeal, which aims to raise $75,000 this year.
- Donate to the Winter Relief appeal at The Examiner office; through electronic funds transfer BSB 035-822, Account 011443537; or BPAY biller number 49429, reference 0100 0406190 01443537 0.