Tasmanian consumers have been warned to ensure they are not being ripped off by ticket resale websites when trying to buy tickets to major events such as the Red Hot Chilli Peppers concert.
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Acting Director of Consumer Affairs and Fair Trading, Andrew Goldsworthy, said consumers who searched online for tickets after events had sold out quickly through the official ticket outlets were often directed to unofficial resale websites
He said such websites have often paid to have their ads appear at the top of search engine rankings.
“These resale websites have often bought up large numbers of tickets which means consumers miss out or have to pay inflated prices,” Mr Goldsworthy said.
“Anyone considering buying tickets from websites other than the official ticket seller should check that the site is offering legitimate tickets with suitable processes to protect their purchase.”
He said Tasmanians should keep all transaction records in case they needed to seek a refund or any redress from the reseller.
Mr Goldsworthy said consumers should:
- Be wary of online search results and use the official ticket seller before any general online search.
- Check the artist or event official site for details about official ticket sales or recommended outlets.
- If buying from a reseller site, check the event and venue conditions restrictions on resale tickets to avoid the possibility of being refused entry.
- Always use a secure website and check on buyer protections for problems such as purchasing a non-valid ticket. Try to verify the ticket by confirming a seat allocation with the venue.
- Keep all transaction records in case you need to seek a refund or seek any redress from the reseller.
- If you purchase tickets from a private seller, remember the Australian Consumer Law does not apply to private transactions.
Anyone concerned about their tickets can telephone 1300 654 499.
