Investing in the professional development of their staff is high on TasWater’s list of commitments for 2019.
Senior learning and development consultant, Melissa Flynn coordinates the training and education within TasWater and is currently in the planning stages to overhaul training standards within the company.
“Currently there are lots of opportunities for training and further education across the business,” Ms Flynn said.
“However, we are going to be conducting a ‘strategic workforce planning piece’ which will be a first within the water industry.
“A lot of things can be achieved by undergoing this planning process, but it essentially will tell us what our training needs analysis will look like going forward to the next ten years.
“What we get is a more sensible and aligned training program that reflects what TasWater and our people require and that will allow us to identify critical talent and critical roles.
“We’ll be looking at our ageing workforce and what that looks like from the front end to determine what training and education we need at the start of the employee lifecycle.
“It will also help us to align education and training with our other strategies which incorporates areas like asset management, delivery of the capital program and our pricing policies.”
Once completed, Ms Flynn said that the training program would set the benchmark for other service providers.
“When you think about other service providers in Tasmanian we are currently sitting on par with them in regards to training,” she said.
“I’m hoping by conducting this strategic piece that we will be sitting ahead of the pack in 12 months.
All areas of the business and all employees are eligible for training and education within TasWater.
Across the business, there are two different strains of training, compliance training, which includes training for confined spaces, truck driving, white cards, working at heights, and many others.
Discretionary training is also available which includes certificate courses and diplomas, in areas like project management, leadership and management, and statutory compliance.
“At the top-end, we might have a manager undergoing an MBA all the way through to our operators completing certificates,” Ms Flynn said.
“Anyone can apply for discretionary training; it does, however, have to align quite closely with the skill sets that they need to continue to do their job or up-skill.”