It is strongly recommended that employers have a plan for dealing with thieves or problem customers and ensure all staff are aware of what do in these circumstances.

Many businesses have implemented changes in recent years to deter thieves, but thieves also adapt to these changes, so it needs to be a continuing process.

It is recommended that supervisors regularly discuss with staff and demonstrate good practises and approaches to customer service to reduce theft and enhance staff safety.

The best defence against theft is exceptional customer service. Staff should always be alert, spend a minimal amount of time with their back to customers and always acknowledge customers as they enter the store.

If a thief is being watched closely or asked if they need assistance, they will often move on. Other forms of theft include price tampering or presenting a discarded receipt and requesting money back on an item that they have not bought in the first place.

Ensure your store has a strict returns policy, requiring photo ID and also filling in a return/exchange form. Many businesses no longer give cash back and only offer instore credit.

Let other staff know if you have suspicious customers, even if you cannot ascertain if they have stolen anything.

Good CCTV footage plays a significant role in the fight against retail theft, but preventing thieves from entering stores in the first place is even more important.

If a staff member is to approach a suspect, they should always notify another employee who should keep them under observation in case they need assistance.

For more information visit the Tasmania Police website or contact police on 131 444.