Most Metro users on board with praise

THE MAJORITY of Metro Tasmania passengers are satisfied with services being offered, but the company's new chairwoman says it can always improve in some areas.

Metro yesterday released its annual passenger survey results from June.

The survey of 600 people found 73 per cent of passengers were satisfied with the overall service, up from 71 per cent last year.

It also found 81 per cent of passengers were either satisfied or very satisfied with bus drivers' service and personal safety on board.

The results come less than two weeks after it was revealed 13 per cent of Metro buses ran more than three minutes early, meaning one in eight people missed their bus.

Metro chairwoman Lynn Mason said it was pleasing to note an improvement in overall passenger satisfaction.

``These are great results and compare very favourably with national benchmarks for public transport,'' Ms Mason said.

``We know we can always improve in some areas of service provision but all of Metro's employees can be justifiably proud of these results.''

Passenger satisfaction with frequency of service also improved in the new results, increasing from 54 per cent last year to 60 per cent.

The survey found most people used Metro bus services to go shopping (49 per cent) or go to work (32 per cent).

About 10 per cent of Metro passengers used the bus to travel to school and 7 per cent for university or TAFE.


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