Qantas picks Hobart as call centre base

About 300 Qantas call centre jobs in Tasmania have been secured after a three month review of the struggling business.

Qantas management announced this morning that it would consolidate its three call centres in Hobart by 2016. 

The Brisbane call centre, which employs around 200 full-time equivalent employees, would be closed by 2016, while its Melbourne operation, which employs approximately 250 full-time equivalent employees, would close by mid-2015, the carrier announced on Wednesday.

Those workers will be offered packages to relocate to Hobart.  Those who choose not to relocate will be provided a redundancy package.

Qantas domestic chief executive officer Lyell Strambi said Hobart was the logical choice because of its modern building and favourable cost structure.

The announcement comes a day after Sitel Australia announced that it will close its contact centre in Devonport with a loss of about 100 jobs.


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