Benefits flow to Tas Water customers

Chris Lovegrove, TasWater Regional Water Service Operator, checking pressure at Legerwood, part of the Ringarooma Valley water system.
Chris Lovegrove, TasWater Regional Water Service Operator, checking pressure at Legerwood, part of the Ringarooma Valley water system.

Since its formation in 2013, TasWater’s 800-strong workforce has worked continuously to build a customer focused business, introducing a range of initiatives and programs to improve Tasmania’s water and sewerage infrastructure in a sustainable way, while keeping its customers’ bills as affordable and transparent as possible.

One of the TasWater’s first initiatives was to establish fairer pricing for all Tasmanians by introducing a single statewide pricing regime.

Prior to that, customers were paying different prices for the same services – sometimes in the same street – and some of the state’s almost 4,000 commercial customers struggled to compete because of large variations in water and sewerage costs across the state.

One of the TasWater’s first initiatives was to establish fairer pricing for all Tasmanians by introducing a single statewide pricing regime.

Working with its customers and the Tasmanian Economic Regulator (TER), TasWater continues to gradually transition to a statewide target tariff system to equalise pricing across the state.

The approach has been beneficial for those in the north-west, who saw an initial drop of over 23 per cent (or $102) in tariffs when the new pricing regime commenced.

Recently, a national benchmarking report also identified that TasWater has the lowest average bills in Australia when compared to similar-sized water and sewerage utilities.

Allen Ha, owner and operator of the IGA X-press in Branxholm, one of the five towns now receiving clean drinking water as part of the Ringarooma Valley water system.

Allen Ha, owner and operator of the IGA X-press in Branxholm, one of the five towns now receiving clean drinking water as part of the Ringarooma Valley water system.

TasWater’s method of price setting, developed under the guidance of the TER, has also helped the corporation self-fund a significant capital works program to maintain and improve the state’s water and sewerage assets.

Currently, it spends $675 per household per year on capital projects, significantly more than any other comparable Australian water utility. Since 2013, TasWater has invested more than $413 million and completed capital projects all around Tasmania, like the Ringarooma Valley Water Scheme completed in August 2017.

This $4 million system now delivers fully treated, high quality water to the residents in Ringarooma, Derby, Branxholm, Legerwood and Winnaleah – some of whom had never had the convenience of being able to drink clean, safe water straight from the tap.

For more information visit www.taswater.com.au and www.24glasses.com.au