Your Say

Rochelle Galloway
February 24 2017 - 6:00am

Self serve checkouts

COLES and Woollies are gradually replacing staff with self-serve machines claiming that they are doing it to facilitate faster and more convenient customer service. But that is not what they told their shareholders, instead giving glowing reports of cost saving. A finance journal did a survey and found that the cost to profit ratio of supermarkets had been falling since the late 90s but that the introduction of self-serve had reversed this trend returning to profit levels of more than a decade ago. This is purely due to job shedding.  People using the self-serve should be aware that as ever more people use them, ever more jobs are lost.

Subscribe now for unlimited access.

$0/

(min cost $0)

or signup to continue reading

See subscription options
Rochelle Galloway

Rochelle Galloway

The Examiner Deputy Editor

Get the latest Launceston news in your inbox

Sign up for our newsletter to stay up to date.

We care about the protection of your data. Read our Privacy Policy.