Business owners and residents in St Helens, George Town and Deloraine have raised a mix of business and residential issues in the weeks leading up to the May 23 NBN switch-over.

Meander Valley Mayor Craig Perkins said there still appeared to be some confusion for residents not yet signed up to the replacement fibre optic service.

"Some people, I think, are not understanding or are not aware of the consequences," Cr Perkins said last week.

"It's easy to confuse signing up to NBN with internet, not understanding that there's a general impact on their landline."

He said despite the apparent diligence of the NBN Co workers, consulting with residents and business owners about the change-over, some users were still "being challenged on getting whatever service they need".

NBN Co spokeswoman Lalla MacKenzie said they acknowledged that appointment times requiring residents to remain at their premises for technicians, were at times not met.

"Our team is working hard to resolve these issues as a priority," Ms MacKenzie said.

"NBN Co has implemented a program which prioritises customer orders that were not completed at first attempt, and those with orders within the first 15 regions scheduled to be disconnected from the copper network."

For more information about the NBN go to www.nbnco.com.au or call 1800 687 626.