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 Tiger sorry for day's delay 

Tiger sorry for day's delay

09 Mar, 2010 02:52 PM
TIGER Airways has apologised for the cancellation of a Melbourne flight that left more than 30 passengers stranded overnight at Launceston Airport on Sunday night.

The flight had been scheduled to leave at 5.55pm on Sunday but was repeatedly delayed and finally cancelled.

Melbourne insurance broker Frank Cosaitis was a passenger and said he was appalled with the service he received.

Mr Cosaitis said he was frustrated by the fact that the airline kept promising there would be a flight so passengers were not given the opportunity to catch a flight on another carrier home.

"A couple of us went over and said we're hungry, we're thirsty, we're tired and they offered us a $5 meal voucher," he said.

"You can imagine what you'd get from the airport for $5.

"There must have been a group of about 40 people yelling and screaming and then several police were called.

"Then it was cancelled and there were some people there that couldn't afford to buy another ticket the next day with another carrier.

"We were told at 1am that if we paid for accommodation they would reimburse us but a lot of people didn't have the money to pay for accommodation."

Victorian policeman Michael Olsen was also a passenger.

"I don't think, in my experience, I've seen a group of customers treated so contemptuously," he said.

In a statement Tiger Airways, the airline apologised for the inconvenience the cancellation caused for passengers.

"A Tiger Airways flight from Launceston-Melbourne was cancelled last night due to knock-on effects of extreme weather conditions outside the airline's control," the statement read.

"Tiger Airways apologises to any inconvenienced passengers but the weather conditions affected all carriers this weekend."

The airline put on an extra flight out of Launceston last night.

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Date: Newest first | Oldest first
Beware the Tiger folks. I booked a ticket from Launnie to Melbourne and then another from Melbourne to Adelaide with a wait in Melbourne of three hours. At the last moment Tiger cancelled my first flight to Melbourne and I flew with their afternoon flight, by which time my Adelaide flight had left. I flew to Adelaide with another airline at my expense and claimed a rebate from Tiger by letter as they wouldn't answer their contact phone. I received no rebate but a credit with an airline that only communicates on the internet. Result ... I did my money cold. Looks like low fares are business ethics free.
Posted by Bernard Walters, 9/03/2010 10:06:18 AM, on The Examiner
I've never had any issues with them.. and recently went all the way to Alice Springs... no issues :)
Posted by Nick Dadson, 9/03/2010 11:38:34 AM, on The Examiner
I was there when this happened. We accept that it was out of their control. What we cannot stand is being lied to 6 times about the aircrafts location. They refused to allow us to leave the terminal, despited there being several elderly and young children, even a 36 week pregnant woman. When they finally announced the cancellation, they left our luggage out in the rain. Not so much as a "May we get transport for your accommodation?" Some people slept in cars in the airport car park. Some didn't arrive at hotels until 3am. This is the WORST PR disaster ever. How can this airline still be flying?
Posted by Tom Gash, 9/03/2010 12:40:30 PM, on The Examiner
Oh yes, that was a fun flight - err night at the airport. Just having a look at the number of flights cancelled by Tiger from SYD to MEL on Sunday, I assume they decided, the aircraft was needed more for an additional trip on the more lucrative route. Not sure we can afford to fly with them again - a night at the airport, a day lost and a grand in extra airfares. Just purrrrfect.
Posted by Gregor, 9/03/2010 4:30:28 PM, on The Examiner
Only one day? Tiger are geting better. To be fair, they quite possibly had a few planes out of commission following the hail in Melbourne on Saturday. But as it was "more than 30 people stranded"; that suggests it was largely a "not enough people, we're not flying" that all airlines do. Its disgusting that airlines are not obliged to actually attempt to deliver what a consumer has paid for; with every other sale in the nation its a contract but airlines can get away with simply deciding not to fly for no reason except the plane isn't full enough.
Posted by Timmuh, 9/03/2010 6:26:20 PM, on The Examiner
I thought there was a limit on the amount of time that they could keep you waiting - obviously not! I'll stick with the kangaroo thanks.
Posted by Vikki, 15/03/2010 3:51:55 PM, on The Examiner

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